Is your process simple enough to be easily communicated, understood and adhered to?

One of the process issues we see on a regular basis is that as an organization grows, it tends to perform incremental “bolt-ons” to its existing processes rather than rethinking them as growth and circumstance warrant.  Admittedly, bolting on a new set of functionalities here, or a few new sets of decisioning criteria there, seems like...

Can your processes be quickly performance-tuned to increase efficiency in an incremental manner?

We have spent time with many Banks who are looking to improve the performance of their credit processes.  Often, they have explained that their overall performance is sluggish – analysis, objections and approvals simply take too long with no understandable root cause.  Some think it’s their staffing level, some that it’s sub-standard performance in key positions or departments, and others that maybe there is a chokepoint in the process where one step takes too long because the work involved is primarily manual.  But, the bottom line is...

Do your bank's processes allow you to scale?

You have lending and credit processes that have worked well for years. Growth has been gradual so you have not noticed, nor been able to measure, the cracks that have appeared in the foundation of those processes. Now, you’ve started an integration effort for a bank that’s been acquired, or you’ve been tasked by the Board to...

Containerization for Private Cloud / On-Premises: The Future of Banking Software

After a new value proposition takes the market by storm, as with Salesforce’s SaaS model introduced in 1999, the value proposition will eventually be digested, taken apart and reconstituted. Grant Miller, CEO of Southern California-based Replicated, rebuilds the SaaS value proposition in a surprising way...

Guest Post – CECL Pointers: What to Do Now, What You May Have Missed For Later

A lot is being written these days about the new Current Expected Credit Loss (CECL) standard for the ALLL and what it’s going to do to bankers’ lives.  There are plenty of summaries available out there.  We’re going to stick here to two angles. What you need to do now to prepare...

Vanity Project: “Let’s disrupt our day-to-day business and aggravate our people”

Scott Hodgins’ warning about Salesforce.com vanity projects. This topic is sure to become evergreen in the banking industry, as financial services is a heavily-targeted industry vertical for Salesforce CRM (customer relationship management)...